A statement from our Managing Director regarding COVID-19 (Coronavirus)
It is important we keep our customers aware of how Hilton Instruments is responding to the Coronavirus pandemic, and what this may mean for continuity of supplies over the coming weeks.
Most of our supply chain is still functioning without any major interruption, and there are no immediate issues with product procurement or delivery. Currently we are receiving our stock shipments on time.
There are difficulties gaining access to some product lines, including nitrile gloves, Ethanol and Propan-2-ol (IPA), respiratory equipment and other medical products, which may affect our ability to supply the exact product required. Where this is the case, we will advise on any alternatives available.
The health and wellbeing of our staff is of primary concern, and where possible we have introduced working from home practices. Those who are still required at Hilton Instruments premises to keep vital supplies moving form a skeleton staff working split days, so to minimise the number of people within the building. Safe social distancing is in practice, as are strict hygiene controls. We will strive for continuity of service, with no interruption to customer communication anticipated at this time.
We have suspended all non-essential staff travel, and are working closely with those customers who have servicing visits scheduled.
We are continuing with local deliveries Monday - Friday, however customer orders will be bulked together to prevent multiple journeys. This may mean our usual 'next day' delivery service may not be possible during this time. We will, of course, abide by any rules set out by individual customers at their points of delivery. Overseas shipments are also continuing, however delays may be possible.
We continue to closely monitor events and follow all available advice from the World Health Organisation and the UK and Scottish governments, and will update customers accordingly should there be changes to the above notice.
We thank you for your continued support.
Hilton Instruments Ltd.